Privacy Policy for Helgeland Sauna
Last updated: [Date]
Helgeland Sauna (Org. no.: [Insert Org. No.]) is the data controller for the processing of personal data as described in this privacy policy. Here we explain what information we collect, why we do it, and your rights.
1. What Personal Data We Collect
We process the following categories of personal data:
- Basic Information: Name.
- Contact Information: Address, phone number, email address.
- Account and Profile Information: Settings, preferences, and details regarding memberships.
- Payment Information: Transaction details and payment methods (processed via our payment providers).
- Customer History: Bookings, active products/agreements, past purchases, and usage of services.
- Technical Information: Cookies and technical info about the device you use when visiting our website.
The information is primarily collected directly from you when you book a session, create a profile, or contact us.
2. How and Why We Use the Information
Service Delivery and Contract FulfillmentWe use the information to process bookings and deliver the service you have ordered.
- Legal basis: Necessary for the performance of a contract.
Customer AdministrationWe use information for customer service, managing memberships/punch cards, handling complaints, and general administration.
- Legal basis: Necessary for the performance of a contract.
Sales and MarketingWe may send you relevant information about our offers (e.g., via email). You can opt out of marketing communications at any time.
- Legal basis: Legitimate interest or consent.
Improvement of Services and SystemsWe analyze usage patterns to improve our saunas, websites, and booking solutions, as well as to secure systems against fraud and errors.
- Legal basis: Legitimate interest.
Legal ObligationsWe store certain information (e.g., transaction history) to comply with the Accounting Act (Bokføringsloven).
- Legal basis: Legal obligation.
3. Sharing of Information
We do not share your personal data with others unless it is necessary to deliver the service (e.g., to providers of booking or payment systems) or if we are required by law to do so.
4. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of all information we have stored about you.
- Correction: You can ask us to correct incorrect or incomplete information.
- Deletion: You can ask us to delete information about you, with the exception of data we are required by law to keep (e.g., accounting data).
- Restriction and Objection: You can request restricted processing or object to our use of your data (e.g., for marketing purposes).
- Data Portability: You have the right to receive your data in a machine-readable format.
5. Contact Information and Complaints
If you wish to exercise your rights, or have questions about how we process your data, please contact us directly:
Helgeland Sauna
- Email: [Insert Email]
- Phone: [Insert Phone]
- Address: [Insert Address]
If you believe we are not complying with the Personal Data Act, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).